FAQ

If you are checking on a sample status - login at our website urolithcenter.org.  If the statue of the samples is still listed as "Not Yet Received" please check with your shipping company before contacting us.

Once the sample is received it will be marked as "Pending".  Our current in-lab turnaround time is posted at urolithcenter.org.  Some samples require additional testing so please allow 1-2 weeks.

About your results: To expedite the turn around time, we email or fax the results to your clinic, rather than conventional mail, so please verify that your email information on your account is valid and current.  Occasionally, our email can end up in your junk/spam folder, so check those folders if you have not received the results to your in box.  You can also view results online at urolithcenter.org for 6 months after they have been completed.

Account Questions

I encounter an email and password error when trying to login. How do I login?

I encounter an email and password error when trying to login. How do I login?

Please contact us at support@urolithcenter.org with your clinic name, address and login username and we can email your clinic account information. If you do not know your login password - go to recover email/password to have a new password sent to you.

 

What should I do if I forgot my password?

What should I do if I forgot my password?

Click on the "Recover email or password" link on the login page. A new password will be e-mailed to you.

How do we update our clinic contact information?

How do we update our clinic contact information?

If you need to updated your clinic email, phone, fax or user information see - Managing your online account and clinic information.
For change of clinic address - please contact us at support@urolithcenter.org.  Include your old and new information and we will update your account. 

What can I submit?

Can I submit a urethral plug for analysis?

Can I submit a urethral plug for analysis?

How to submit feline/canine urethral plugs:

Urethral Plugs may be:

  • Composed primarily of crystalline material.
  • Composed primarily of cellular/proteinaceous material.
  • Composed of an admixed population of crystalline and cellular/proteinaceous material.

Our quantitative analysis techniques can identify the crystalline components in the sample.

If you would like identification of the cellular components, we suggest you split the sample, and send a formalin preserved portion to your preferred histopathology service.

Please submit urethral plugs to our laboratory DRY in an unbreakable container.

Samples Accepted/declined

Samples Accepted/declined

Our laboratory offers urolith analysis of minerals from the urinary tract (aka uroliths, urinary stones, urinary calculi)

Samples NOT accepted
Urolith cultures, urinalysis, choleoliths (gallbladder stones), sialoliths, enteroliths or other material from outside the urinary tract are not accepted.  Consult your local reference laboratory, your state veterinary college or diagnostic laboratory, or materials characterization facilities in your area for assistance

Species accepted/declined

Species accepted/declined

USA submissions:
We are able to accept samples from all species (EXCEPT primates and humans) . Be sure to provide detailed species identification when entering patient information online prior to shipping samples.

International Submissions: 
To comply with international regulations, shipments from clinics outside the United States must contain only approved species. See “Shipping from outside the USA” for acceptable species under USDA guidelines 1102, 1103, 1104.  In general, dogs, cats, rodents, aquatic species, and reptiles are accepted.

 

multiple stones

multiple stones

We advise always submitting the largest stone, and a representative portion of sizes, shapes, and colors. If uroliths were retrieved from different parts of the urinary tract; (e.g. kidney and bladder), send them in separate containers, identified with the source. All uroliths within a patient may or may not be composed of the same mineral type(s).

How small of a sample can be analyzed?

How small of a sample can be analyzed?

In most cases, if you can see the sample, we can analyze it. (Generally the size of a poppy seed). Please write TINY SAMPLE on the packing slip accompanying the sample.

How to submit

Can I use a handwritten submission form?

Can I use a handwritten submission form?

We now require that all sample information be submitted online at our website.    Information on how to setup an online account can be found on our urolith analysis page.

How do we package and ship the sample?

How do we package and ship the sample?

Detailed information can be found at Shipping a sample.  Samples shipped via priority mail or through a shipping company typically arrive sooner than samples sent via US Postal Service.  We recommend you ship packages by a carrier that provides tracking information.  Tracking provided by the shipping company gives you information on the path of your sample before it arrives in our laboratory.  Submissions from outside the USA require shipping through carriers that allow for customs USDA/APHIS inspections.

Questions about uploading radiographs

Questions about uploading radiographs

When submitting sample information online, do I need to upload a radiograph image?  No
How many radiographs/view can I upload when entering the sample information?  One Lateral
What file format can be uploaded?  png or jpeg
I forgot to upload the radiograph information when I entered the sample information - what should I do?  You can email the image to support@urolithcenter.org.  Be sure to include your clinic information along with the owner and patient name.

The sample was accidentally put in formalin, what do we do now?

The sample was accidentally put in formalin, what do we do now?

If a sample is accidentally put in formalin and has not dissolved, you can remove the sample from formalin, rinse gently with water and allow to dry. Please note on the submission form that the sample has been in formalin. Sample analysis may be delayed due to inappropriate submission methods.

After submission

Can I cancel my sample? It has not been shipped...

Can I cancel my sample? It has not been shipped...

Our online system does not allow you to cancel the analysis request.  If the sample has not yet been shipped – please contact us at support@urolithcenter.org with your clinic name, address, owner/patient name along with our laboratory sample number and we can cancel the request.  

Can I cancel my sample? It is currently in the mail

Can I cancel my sample? It is currently in the mail

We are unable to cancel sample analysis once the sample has been shipped/received at the laboratory.  The information entered for each sample provides epidemiological data that helps us track trends in mineral composition.  You will receive a copy of the report.   We perform our analysis as no charge - so you will not receive a bill for our services.  Owners are not contacted without the authorization of the submitting clinic. 

 

The submission form was not included in the shipment, what should I do?

The submission form was not included in the shipment, what should I do?

Please email the laboratory at support@urolithcenter.org with your clinic name, address and Owner/Patient information. We will watch for your sample and match it up with the online information when the sample arrives. 

The incorrect patient information was entered online - how do I correct it?

The incorrect patient information was entered online - how do I correct it?

You are not able to edit sample information once it has been entered online.  If you have not shipped the sample - please make the modifications to the submission slip and the changes can be made once the sample arrives at the laboratory.  If you have already shipped the sample - please contact us at support@urolithcenter.org with your clinic and sample information and provide us with the correct data. 

Results and how to interpret

How are samples analyzed?

How are samples analyzed?

We perform quantitative mineral analysis utilizing Optical Crystallography and Infrared Spectroscopy (ATR and FTIR).  For identification of unusual minerals, we have access to equipment and specialists on campus in techniques such as XRD, EDS, micro-CT, and other specialized methodology.  Our highly trained technicians collectively have almost 125 YEARS of experience in urinary mineral analysis.  Learn More

How do I interpret the results?

How do I interpret the results?

View our How to Interpret page for a diagram and detailed information on how to interpret your results. 

I have not received recommendations, what should I do?

I have not received recommendations, what should I do?

On emailed/online results - you can click the links at the bottom of the results to view Recommendations. All recommendations are also available online under the Recommendations tab.

Can I view results from another clinic?

Can I view results from another clinic?

Consistent with data privacy policies, reports are transmitted only to the hospital/submitter designated on the urolith analysis request form.  Therefore, we ask that you contact the submitting hospital for a copy of results. 

If this is not possible - we can also transmit results direct to the owner/or with the owner’s written permission we can provide results to your veterinary hospital.  Please contact the laboratory with the Owner/Patient name, Submitting clinic, approximate date of submission along with your clinic information and we will send you an authorization release form. 

How do you release the results to a clinic?

How do you release the results to a clinic?

When results are completed they are either emailed and/or faxed to the clinic depending on the notification method setup by the clinic. We no longer mail paper copies of results. 

Can you provide a quality control/assurance letter?

Can you provide a quality control/assurance letter?

Please contact us at 612-625-4221 or support@urolithcenter.org to request a copy of our current QC/QA letter. 

Dietary Questions

Are treats/dental chews ok?

Are treats/dental chews ok?

To our knowledge, no studies have been performed on the use of various treats and the impact on urolith formation. One suggestion is to use the kibble form of your selected canned prevention diet as treats. Some diet manufacturers have treats formulated to be used with select prescription diets. In most cases, if treats comprise less than 5-10% of the diet, they most likely will not affect prevention strategies to minimize urolith formation.

What home prepared diets are available for urolith management?

What home prepared diets are available for urolith management?

Creating a home-prepared diet for your specific pet requires the assistance of a board certified veterinary nutritionist. The American College of Veterinary Nutrition has a directory at: www.acvn.org/directory/

What's the best diet for urolith management?

What's the best diet for urolith management?

See our management suggestions for specific urolith mineral types under Treatment Recommendations. Diets that we are familiar with using are listed on our prevention recommendations. Board certified veterinary nutritionists can assist in the formulation of a diet, make recommendations on commercial diets, discuss management of patients with multiple medical concerns, or consult on the appropriateness of a selected diet.If you would like to work directly with a veterinary nutritionist to identify a commercial diet for your specific pets needs visit: The American College of Veterinary Nutrition Diplomate Directory.   Some pet food companies have board certified nutritionists on staff to help you with selection of diet to fit individual patient's specific needs.